California Department of Cannabis Control (DCC) regulations don't allow licensed retailers to accept returns or resell cannabis products that customers have purchased. We know it's not ideal, but there's actually a silver lining: you never have to worry about receiving a product that's been in someone else's hands first. Everything you get from HyperWolf comes straight from licensed brands to you.
We take this a step further—nearly everything we deliver comes shrink-wrapped, so you know that nobody from our team (or anyone else) has tampered with your products. Fresh, sealed, and all yours.
When You Get a Defective Product While state law prevents us from doing general returns, California does allow us to help when a product is genuinely defective. If something's not working the way it should, hit up our customer support team within 24 hours of delivery. You'll need:
We'll review your claim and may be able to exchange it for another product from the same brand at a similar price point. Under DCC regulations, we have to track everything through California's METRC system, and any returned products can't be resold—they're either destroyed or sent back to the distributor.
What Counts as "Defective" State regulations require us to stick to actual defects—think broken hardware, products that won't function, or safety issues. Unfortunately, we can't make exchanges based on:
Flower Looking Light? If your flower seems short, snap a photo on a scale (zeroed out first) and send it to our support team. Pro tip: weigh it while our driver is still there next time so we can sort it out on the spot.
Already Used It? If you've consumed the whole product or tossed it, we can't help. DCC regulations require us to verify what's going on with the actual product.
How to Start a Claim Jump on our website and hit up customer support through live chat. Our team will walk you through the process and make sure everything's handled according to state requirements.
Non-Cannabis Accessories Vape batteries, hardware, and other accessories aren't cannabis products, so they follow the manufacturer's warranty. Reach out if you're having issues—we'll help where we can.
The Legal Stuff HyperWolf operates as The Highest Craft, LLC under California license #C12-0000103. This policy follows California Department of Cannabis Control regulations for licensed retailers. All exchanges are tracked in the state-required METRC system, and state law prohibits us from reselling any returned cannabis products—they must be destroyed or returned to our distributor for proper disposal.
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